Shikhar Automation Website Policies

RETURN & REFUND POLICY

At Shikhar Automation, we deal in industrial automation products, many of which are imported, special-order, or non-standard items. Due to the technical nature of these products, returns are accepted only under specific conditions.

1. Eligibility for Returns
Returns will only be accepted if:
– The item supplied is incorrect.
– The item is damaged during transit.
– The item has a manufacturing defect confirmed by the manufacturer or our team.

2. Return Request Timeframe
– Issues must be reported within 3 days of delivery.
– Share photos/videos, order details, and description via email.

3. Non-Returnable Items
– Special-order or imported products.
– Non-stock or made-to-order items.
– Electrical or electronic components once installed or used.
– Items without original packaging.
– Incorrect item ordered by the customer.

4. Return Approval Process
– All returns require prior written approval.
– Unauthorized returns will not be accepted.

5. Refunds
– Processed after inspection.
– Issued as credit note or bank transfer.

6. Return Shipping
– Our error: we bear shipping cost.
– Other approved cases: customer bears shipping cost.

7. Warranty Claims
– As per manufacturer’s warranty terms.

8. Cancellation Policy
– Allowed only before dispatch and for non-special items.
– Cancellation charges may apply.

Contact:
Shikhar Automation
Email: info@shikharautomation.com, dev@shikharautomation.com
Phone: +91-9821752534
Website: https://shikharautomation.com/

SHIPPING POLICY

1. Order Processing
– Processed after payment confirmation.
– 1–3 working days for in-stock items.

2. Delivery Timelines
– In-stock: 2–7 working days.
– Imported/non-stock: as per supplier availability.

3. Shipping Methods
– Courier, transport, or direct manufacturer dispatch.

4. Shipping Charges
– Included in quote or charged separately.

5. Delivery Address
– Customer must provide correct address and contact details.

6. Damage During Transit
– Report within 24 hours with photos.

7. International Shipping
– Duties and taxes are customer’s responsibility.

TERMS & CONDITIONS

1. General
By using this website, you agree to these terms.

2. Product Information
– Specifications subject to change.
– Images for reference only.

3. Pricing
– Subject to change without notice.
– Taxes and shipping extra where applicable.

4. Order Acceptance
– Orders subject to approval.
– We may cancel due to pricing or stock errors.

5. Payment Terms
– Full payment unless credit terms agreed.

6. Cancellation
– Allowed only before dispatch.
– Charges may apply.

7. Limitation of Liability
– No liability for indirect or consequential losses.
– Maximum liability limited to product value.

8. Warranty
– As per manufacturer terms.

9. Intellectual Property
– All website content is property of Shikhar Automation.

10. Governing Law
– Laws of India.
– Jurisdiction: Faridabad, Haryana.

PRIVACY POLICY

1. Information We Collect
– Name, company name, email, phone, address, order details.

2. Use of Information
– Order processing, inquiries, quotations, service improvement.

3. Data Security
– Reasonable steps taken to protect data.

4. Sharing Information
– Only with logistics, payment providers, or manufacturers when required.

5. Cookies
– Used for site performance and user experience.

6. Third-Party Links
– We are not responsible for external site policies.

7. Your Rights
– Request access, correction, or deletion of your data.